Live Soccer Openings FAQ

Sports Card Box Breaks – Frequently Asked Questions (FAQ)

This FAQ explains how our sports card box breaks work and what you should know before purchasing.

What is a box break?

A box break is when a sealed box (or multiple boxes) of sports trading cards is opened live on stream.
Customers purchase a team, player, division, or randomised spot, and receive the cards that match their purchase from that break.

How do I purchase a spot in a break?

You can purchase a break spot directly through our website. Each listing will clearly state:

  • The product being opened
  • The number of boxes
  • The type of break (team-based, random, player-based, etc.)
  • How cards will be distributed

Once purchased, your spot is reserved for that break.

How are teams or slots assigned?

This depends on the break type:

  • Pick Your Team (PYT): You choose the team listed
  • Random Team: Teams are randomly assigned after all spots are filled
  • Random Division / Player: Assignment is random based on the break description

All randomisation is conducted fairly and transparently, usually live on stream.

Is the break live?

Yes. All box breaks are conducted live via streaming.
Break times will be listed on the product page or communicated via email or social media.

If a break is delayed, customers will be notified.

What cards do I receive?

You receive all cards pulled in the break that match your purchased spot, as defined in the listing.

This may include:

  • Base cards
  • Inserts
  • Parallels
  • Autographs
  • Memorabilia cards

Unless otherwise stated, all cards ship.

Are hits or specific cards guaranteed?

No.
Box breaks involve random outcomes. We do not guarantee:

  • Specific cards
  • Specific players
  • Autographs or memorabilia
  • Card value

Any odds or advertised “hits” are determined by the card manufacturer, not us.

What if my team or slot receives no cards?

This is a normal risk of box breaks.

If your team or slot does not receive any cards during the break:

  • No refund or credit is provided
  • This is not considered a fault or error

By purchasing, you acknowledge and accept this risk.

Are refunds available for box breaks?

All box break purchases are final.

Refunds are only provided if:

  • The break does not take place
  • A significant error occurs (e.g. wrong product opened)
  • Required cards or hits are not distributed as advertised
  • A remedy is required under Australian Consumer Law

We do not offer refunds for:

  • Unsatisfactory results
  • No-hit breaks
  • Low-value pulls
  • Duplicate cards

What if a card is damaged during the break?

Cards are handled carefully during breaks. Minor handling marks or manufacturer defects are not considered damage.

If a card is significantly damaged due to mishandling, please contact us and we will assess the issue.

What about Panini Points or redemptions?

If applicable:

  • Redemption cards are shipped as pulled
  • Panini Points will be randomized at the end of the break to determine who receives them
  • We do not replace, redeem, or substitute manufacturer redemptions

When will my cards be shipped?

Cards are typically shipped:

  • After the break has concluded
  • Once sorting and packaging is complete

Shipping timeframes may vary depending on break volume - usually weekly on Fridays. Tracking details will be provided where applicable.

Can I combine shipping with other breaks or orders?

Yes, where available. Please contact us to organise

What happens if a break does not fill?

If a break does not fill:

  • It may be delayed or rescheduled
  • Customers will be notified
  • A refund or credit will be offered if the break is cancelled

Do I need to watch the break live?

No. Watching live is encouraged, but not required.

Break recordings may be available after the stream depending on the platform.

Box breaks involve random outcomes. By purchasing, you acknowledge that results are not guaranteed and refunds are not provided for unsatisfactory pulls.