Privacy policy

Privacy Policy

Last updated: 01.01.2026

Harbour Collectables (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from our website, including through third-party platforms such as Shopify, and in accordance with Australian and applicable international privacy laws.

1. Personal Information We Collect

When you visit or interact with our website, we may collect the following personal information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order and transaction details
  • Payment information (processed securely by third-party providers)
  • Account information (if applicable)
  • Communications with us
  • IP address, browser type, device information
  • Website usage and interaction data

We do not knowingly collect sensitive information unless required by law or with your explicit consent.

2. How We Collect Personal Information

We collect personal information when you:

  • Place an order or attempt to make a purchase
  • Create an account
  • Subscribe to marketing communications
  • Contact us for support or enquiries
  • Participate in live box breaks
  • Browse our website

We also collect certain information automatically through cookies, pixels, and analytics tools.

3. Use of Shopify

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and applications. Shopify stores your data on secure servers protected by firewalls.

For more information, please review Shopify’s Privacy Policy.

4. How We Use Your Personal Information

We use personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Allocate and ship live break results
  • Communicate with you regarding orders or enquiries
  • Provide customer support
  • Improve our website, services, and user experience
  • Comply with legal, accounting, and regulatory obligations
  • Send marketing communications (where consent is provided)

We do not sell personal information.

5. Advertising, Analytics & Tracking Technologies

Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Enable essential site functionality
  • Analyse traffic and performance
  • Understand customer behaviour

You can control cookies through your browser settings.

Google Services

We may use Google services such as:

  • Google Analytics
  • Google Ads (including conversion tracking and enhanced conversions)

These services may collect information such as IP address, device identifiers, and website interactions to measure advertising effectiveness and improve user experience.

Google may process this data in accordance with its own privacy policies.

Meta (Facebook & Instagram) Services

We may use Meta technologies such as:

  • Meta Pixel
  • Conversion APIs

These tools help us:

  • Measure advertising performance
  • Deliver relevant ads
  • Build custom or lookalike audiences

Meta may collect or receive information from our website and use it in accordance with its privacy policies.

Consent & Opt-Out

Where required by law, we will obtain your consent before using advertising or tracking technologies.

You can opt out of targeted advertising by:

  • Adjusting browser or device settings
  • Using platform-provided ad preferences (Google, Meta)

6. Disclosure of Personal Information

We may share personal information with trusted third parties, including:

  • Shopify and associated service providers
  • Payment processors (e.g. PayPal, Stripe)
  • Shipping and logistics providers
  • Analytics and advertising partners (where applicable)
  • Email marketing platforms (with consent)
  • Professional advisers
  • Government authorities where required by law

All third parties are required to protect your information.

7. Overseas Disclosure of Information

Some service providers may be located outside Australia, including the United States or Europe.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with Australian Privacy Principles and applicable international privacy standards.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Payment information is processed securely by third-party providers and is not stored by us.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and services
  • Meet legal and accounting obligations
  • Resolve disputes

10. Your Rights

You may request:

  • Access to personal information we hold about you
  • Correction of inaccurate or outdated information

Requests can be made using the contact details below.

11. Rights of International Users

If you are located outside Australia, including in the European Union or United Kingdom, you may have additional rights regarding your personal information, such as the right to access, correct, or request deletion of your data.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date.

14. Contact Us

If you have questions or concerns about privacy, please contact:

Harbour Collectables
info@harbourcollectables.com.au